Returns & Refunds

 

We want you to feel confident ordering from Battle Born Grooming Co. If something arrives damaged, defective, incorrect, or simply is not the right fit, please review our guidelines below.

Website Purchases Only

We can only assist with orders purchased directly from battleborngrooming.com. If you purchased from an authorized retailer, marketplace, barbershop, salon, or another third-party seller, please contact that seller directly.

Policy Windows & Deadlines

  • Unopened Product Returns: Within 30 days of delivery for USA orders; within 45 days of delivery for International orders. (Holiday Extension: Orders placed between November 1 and December 24 may request returns through January 31).
  • Opened-Product Satisfaction Guarantee: Within 30 days of delivery for USA and International orders.
  • Damaged, Defective, Incorrect, or Missing Claims: Within 7 days of delivery.

Unopened Product Returns

If you changed your mind before opening or using the product, you may request a standard return. To qualify, the item must be:

  • Unused, unopened, undamaged, and in original packaging
  • Free from torn boxes, damaged labels, greasy residue, or signs of tampering
  • Marked with a fully legible batch number and expiration date
  • Associated with a valid Battle Born Grooming Co. order number

Approved unopened returns receive a refund of the product cost and applicable taxes. Original shipping fees and return postage are non-refundable. We do not process direct exchanges; please place a new order on our website once your return is complete.

Satisfaction Guarantee (Opened Products)

Styling products are personal. We understand that scent, hold, shine, texture, and washout may not work for everyone.

If you tried an item and are not satisfied, email us within 30 days of delivery at returns@battleborngrooming.com with your order number and brief feedback.

For hygiene reasons, opened styling products are not eligible for physical return unless specifically requested. Depending on your situation, we will provide:

  • A replacement product
  • Store credit
  • A refund of the product cost

Note: The Satisfaction Guarantee is limited to one opened item per customer, household, or shipping address, and applies only to the first purchase of that specific product. We reserve the right to limit or decline claims in cases of suspected abuse, fraud, or bulk orders.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or missing an item, contact returns@battleborngrooming.com within 7 days of delivery with:

  • Your order number
  • Photos of the affected item(s)
  • Photos of the packaging and exterior shipping box
  • A brief description of the issue

Once verified, we will send a replacement at no charge or issue a refund for the affected item(s), including applicable shipping fees when appropriate.

Return Authorization & Address

Please contact us to receive Return Authorization before mailing any items back. Unsolicited packages or returns sent without prior approval may be refused or returned to sender. Approved returns must be postmarked within 7 days of receiving authorization.

Attn: Returns Department
Battle Born Grooming Co
1710 Skyway Dr Ste D
Longmont, CO 80504
United States

Refund Processing

Once an approved return is delivered and inspected, or a Satisfaction Guarantee request is resolved, funds are credited to your original payment method within 14 days. Please allow 1–2 billing cycles for the posting to reflect on your statement.

Final Sale Items

The following items are strictly non-refundable and exempt from returns or guarantee claims unless they arrive damaged, defective, incorrect, or missing:

  • Gift cards
  • Product samples & free promotional items
  • Wholesale and bulk custom orders
  • Discontinued or limited-release items marked as Final Sale