Shipping policy
Thank you for ordering from Battle Born Grooming Co. Please review our shipping guidelines below before placing your order.
Order Processing Time
Orders are typically processed and shipped within 3–5 business days after payment is received, unless otherwise noted in the product description.
Business days are Monday through Friday, excluding weekends and holidays. During sales, product launches, holiday periods, or periods of high order volume, processing times may be longer.
Shipping Confirmation & Tracking
Once your order ships, you will receive an email confirmation with tracking information. Please allow up to 24–48 hours for tracking updates to appear after the carrier receives the package.
U.S. Domestic Shipping
We primarily ship U.S. orders through USPS. Available shipping options and rates are shown at checkout.
- Standard Shipping: Typically delivered within 3–7 business days after the package is accepted by the carrier.
- Priority Shipping: Typically delivered within 2–3 business days after the package is accepted by the carrier.
Delivery timeframes are estimates only and are not guaranteed. Shipping time begins once the package has been accepted by the carrier, not when the order is placed.
Shipping Rates
Shipping rates are calculated and displayed at checkout based on the shipping destination, package weight, and selected shipping method.
Any free shipping offers, promotional shipping rates, or flat-rate shipping options will be shown at checkout when available.
Carrier Delays
Once a package leaves our facility and is accepted by the shipping carrier, delivery timing is controlled by the carrier. Battle Born Grooming Co. is not responsible for carrier delays caused by weather, natural disasters, holidays, customs processing, incorrect addresses, service interruptions, or other events outside of our control.
If your package appears delayed, please check your tracking information first. If you need help, contact us and we will do our best to assist.
Incorrect or Incomplete Addresses
Please make sure your shipping address is complete and accurate before submitting your order. We are not responsible for packages delayed, returned, or delivered incorrectly due to customer-provided address errors.
If an order is returned to us because of an incorrect or incomplete address, we may offer to reship the order at the customer’s expense or issue a refund for the product cost, less original shipping charges and any carrier return fees, once the package is received back by us.
Lost, Stolen, or Delivered Packages
If tracking shows that your package was delivered but you did not receive it, please first check with household members, neighbors, your building/mailroom, or your local carrier office.
Battle Born Grooming Co. is not responsible for packages marked as delivered by the carrier that are lost or stolen after delivery. However, if you believe there is an issue with your shipment, please contact us and we will review the situation.
Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, incorrect, or missing an item, please contact us within 7 days of delivery so we can review the issue.
Please include your order number, photos of the affected item(s), photos of the packaging and exterior shipping box, and a brief description of the issue.
Approved damaged, defective, incorrect, or missing item claims are handled according to our Returns & Refunds policy.
International Shipping
International shipping rates are calculated and displayed at checkout based on destination, package weight, and available shipping services.
International delivery times vary by country and carrier. Please allow up to 4 weeks after shipment for international orders to arrive. Many packages arrive sooner, but customs processing may cause delays beyond our control.
Customs, Duties, Taxes & Import Fees
International orders may be subject to customs duties, taxes, tariffs, brokerage fees, import fees, or other charges required by the destination country.
These charges are not included in the product price or shipping cost paid at checkout unless specifically stated. The customer is responsible for understanding and paying any duties, taxes, customs charges, or import fees required by their country.
Battle Born Grooming Co. cannot predict these charges and does not reimburse customs duties, taxes, tariffs, brokerage fees, or import fees.
Customs Delays, Restrictions & Refused International Packages
Customs authorities may hold, inspect, delay, reject, or return packages according to the destination country’s laws and regulations. Battle Born Grooming Co. is not responsible for customs delays, country restrictions, rejected shipments, or packages that cannot clear customs.
If you refuse delivery, do not pay required duties or taxes, or do not claim your package from customs, the package may be returned to us or abandoned by the carrier/customs authority.
If a refused or unclaimed international package is returned to us in acceptable condition, we may issue a refund for the product cost, less original shipping charges, return shipping charges, customs fees, carrier fees, and any other non-refundable costs charged to us. Shipping fees are non-refundable.
If the package is not returned to us, we are unable to issue a refund.
Holiday Shipping
During the holiday season, carrier networks may experience delays. Please place holiday orders as early as possible.
Any holiday shipping cutoff dates we provide are estimates only and do not guarantee delivery by a specific date. Delivery by December 24 or any other holiday date is not guaranteed unless expressly stated in writing for a specific shipping service.
Questions
If you have questions about shipping, tracking, delivery, customs, or an issue with your shipment, please contact us at support@battleborngrooming.com.